Roofer Quest (website URL: https://roofer.quest) appreciates your trust and the opportunity to support your roofing business. We are a U.S.-based digital marketing agency specializing in Roofing SEO services. Please take a moment to read this Privacy Policy. By using our website and services, you consent to the terms outlined in this policy.
2. Data Collected
Data Storage Location
Roofer Quest operates servers hosted in the United States through reputable, secure hosting providers that comply with data privacy and security standards. All data is securely stored and handled in accordance with applicable privacy laws, including GDPR compliance for our international users.
Registration Data
When you register on our website, we collect and store your chosen username, email address, and any additional personal details you add to your user profile. You may view, edit, or delete your personal information at any time (excluding your username). Website administrators also have access to view and edit this information to ensure proper account management and support.
Purchase Data
If you purchase a service or package from Roofer Quest, your purchase information (including transaction IDs and order details) will be stored securely. This data is used to verify your eligibility for product access, ongoing support, and service delivery.
Support Data
Registered users with active service accounts may submit support tickets via our help system. Support inquiries are managed through our third-party helpdesk platform, which processes only the information you provide with your consent. All personal data is handled securely and in accordance with privacy regulations.
Comments
When you leave comments on our site (such as on blog posts), we collect the data you enter in the comment form, along with your IP address and browser user agent string to help detect and prevent spam.
Contact Form
When you reach out to us via our contact form, your message is securely sent to our business email hosted by a privacy-compliant provider. These submissions are used strictly for customer service and are never sold, shared, or used for marketing purposes.
Google Analytics
We use Google Analytics to monitor anonymous website usage data. No personally identifiable information is collected or stored. You may opt out of Google Analytics tracking by visiting: Google Analytics Opt-Out.
How We Use Your Personal Data
We use your personal data to:
Verify your identity and provide secure access to our services
Deliver technical support and customer assistance
Send service-related updates and important announcements
Prevent fraud and protect customer data
Enhance your experience by personalizing website features
Maintain and optimize website performance and functionality
3. Cookies
Roofer Quest uses cookies—small text files stored on your device—to improve your browsing experience and help us deliver better website functionality. Cookies allow us to retain user preferences, support login and security features, and gather anonymous analytics data through trusted third-party services like Google Analytics.
Cookies are a standard tool used by most websites to make your interaction smoother and more personalized. However, if you prefer not to use cookies, you can disable them in your browser settings. For guidance, we recommend consulting the help section of your specific browser.
Necessary Cookies (For All Site Visitors)
These cookies are essential for the website to function properly and securely.
cfduid– Set by our CDN provider (Cloudflare) to identify individual clients behind a shared IP address and apply security settings per user.
View Cloudflare Privacy PolicyPHPSESSID– Used to maintain your unique session on the website during browsing.
Necessary Cookies (For Logged-in Users)
If you have an account and log in to our site, additional cookies may be used to support authentication and user interface preferences:
wp-auth– Used by WordPress to authenticate logged-in users, manage passwords, and verify user identity.wordpress_logged_in_{hash}– Helps WordPress recognize you when you are logged in.wordpress_test_cookie– Used to check if cookies are enabled in your browser.wp-settings-[UID]– Stores user interface preferences for your WordPress admin dashboard and sometimes the main site interface.wp-settings-time-[UID]– Similar towp-settings, this cookie customizes your view based on your user ID and the time of your login.
We use cookies only as necessary and never for unauthorized data collection or advertising purposes. You remain in control—disable or manage cookies anytime via your browser settings.
4. Who Has Access to Your Data
If you are not a registered user or client of Roofer Quest, we do not collect or retain any personal information that can be used to identify you.
For registered clients, your personal information may be accessed only by authorized personnel, strictly for the purpose of providing services and support. These include:
Our System Administrators – Responsible for managing the website, server security, and ensuring system functionality.
Our Support Team – May access account-related data when needed to troubleshoot issues, provide customer support, or deliver services effectively.
We maintain strict confidentiality protocols and limit access only to team members who need the information to serve you better. Your data is never shared, sold, or exposed to third parties without your consent.
5. Security Measures
At Roofer Quest, we take your data security seriously and implement industry-standard protections to safeguard your personal information.
SSL Encryption:
Our entire website is protected with SSL/HTTPS, which encrypts all data transferred between your browser and our servers. This ensures that any personal or sensitive information you provide is securely transmitted and cannot be intercepted by unauthorized third parties.Response to Data Breaches:
In the unlikely event of a data breach, our system administrators will act immediately to identify and resolve the issue, maintain system integrity, and notify any affected users. If necessary, we will prompt users to reset their passwords and take additional security precautions.
We are committed to protecting your information and continually monitor and update our systems to stay ahead of evolving security threats.
6. Your Data Rights
General Rights
If you are a registered user on our website or have left comments, you have the right to request an exported file containing any personal data we retain, including any additional information you’ve provided to us.
You also have the right to request the deletion of your personal data stored with us. However, this does not include data that we are required to retain for administrative, legal, or security purposes. For example, we cannot delete essential data needed to maintain your active account (such as your email address).
If you request complete erasure of your data, please note that this will result in the termination of any support or product-related services we provide to you.
GDPR Rights
At Roofer Quest, your privacy is of utmost importance. We are committed to complying with the General Data Protection Regulation (GDPR) and support the rights of individuals within the European Union (EU). As part of our compliance, we provide EU residents with the ability to access, rectify, and delete their personal data.
For more information on GDPR and your rights, please refer to the EU GDPR Information Portal.